Deliveries
225
386,726 source words
Sample program data
Operations Dashboard
See the operating chain through demand, stage timing, queue signals, delivery control and provider workflow evidence.
The program data is synthetic and illustrative, not a client or market benchmark.
Explore the evidence
Rates and turnaround measures are withheld below five applicable records. Queue and touch measures describe recorded operating time and do not indicate staffing, headcount or utilization.
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Selected population:225 deliveries386,726 source words8 languagesJan 1, 2026 to Mar 31, 2026
Full Q1 evidence is shown below. Interactive filtering and tab switching become available when the dashboard script loads successfully.
Operations overview
Follow delivery, downstream stage control, completion and extension pressure across the selected request cohort.
Gross delivery OTD
93.3%
210 of 225 deliveries
Review OTD
77.8%
133 of 171 review records
LQA OTD
88.6%
78 of 88 LQA records
Internal completion OTD
91.6%
206 of 225 deliveries
Median completion TAT
42.3h
225 delivery records | P90 102.4h
What the selected evidence shows
- Gross delivery is 93.3% on time across 225 deliveries. Review is 77.8% across 171 records, LQA is 88.6% across 88, and internal completion is 91.6% across 225 deliveries.
- 5 deliveries are late on the original deadline and on time on the gross-delivery clock. The source does not expose a distinct approved-deadline signal, so these are not labeled approved-deadline recoveries.
- 35 of 225 deliveries requested an extension and 23 had an approved extension. Arbitration OTD is 58.3%.
Stage punctuality ladder
Each stage uses only records where that stage occurred. Gross delivery and internal completion uses the selected delivery population.
| Stage / clock | Result | Population |
|---|---|---|
| Original deadline | 91.1% | 205 of 225 deliveries |
| Gross delivery | 93.3% | 210 of 225 deliveries |
| Vendor-attributable delivery | 97.8% | 220 of 225 deliveries |
| Review | 77.8% | 133 of 171 review records |
| LQA | 88.6% | 78 of 88 LQA records |
| Arbitration | 58.3% | 7 of 12 arbitration records |
| Program completion | 91.6% | 206 of 225 deliveries |
Extension control
Requested and approved extensions stay separate. Reason shares use requested extensions with a recorded controlled reason.
| Measure | Result | Population |
|---|---|---|
| Extension requests | 15.6% | 35 of 225 deliveries |
| Approved extensions | 10.2% | 23 of 225 deliveries |
| Original deadline OTD | 91.1% | 205 of 225 deliveries |
| Gross delivery OTD | 93.3% | 210 of 225 deliveries |
| Original late to gross on time | 5 | Difference between two recorded clocks, not an approved-deadline recovery |
Extension reasons
| Reason | Requests | Share |
|---|---|---|
| Source update | 10 | 28.6% |
| Scope increase | 8 | 22.9% |
| Dependency delay | 7 | 20.0% |
| Approved capacity adjustment | 6 | 17.1% |
| Late reference material | 4 | 11.4% |
Provider operating comparison
Providers are shown alphabetically with their own applicable stage populations. This is descriptive evidence, not a provider ranking.
| Provider | Deliveries | Words | Gross OTD | Vendor-attributable OTD | Review OTD | LQA OTD | Completion OTD | Median completion TAT | Extension requests |
|---|---|---|---|---|---|---|---|---|---|
| LSP 1 | 67 | 117,283 | 92.5% | 100.0% | 85.1% | 92.3% | 94.0% | 42.3h | 16.4% (11) |
| LSP 2 | 55 | 110,771 | 92.7% | 96.4% | 63.6% | 93.3% | 94.5% | 38.4h | 9.1% (5) |
| LSP 3 | 52 | 96,905 | 98.1% | 100.0% | 73.0% | 85.7% | 96.2% | 50.4h | 21.2% (11) |
| LSP 4 | 51 | 61,767 | 90.2% | 94.1% | 88.4% | 84.6% | 80.4% | 62.6h | 15.7% (8) |
Punctuality glossary
The four delivery-level clocks are distinct from Review, LQA and Arbitration stage OTD.
Original deadline OTDDelivery against the original recorded deadline.
Gross delivery OTDRecorded delivery punctuality before delay ownership is reassigned.
Vendor-attributable OTDDelivery punctuality after delay ownership is attributed to the provider or elsewhere.
Internal completion OTDCompletion of the internal program workflow against its priority-specific internal completion SLA.
Stage timing
Separate elapsed time, recorded touch time and queue signals without turning those signals into staffing conclusions.
Recorded translation queue
8.1h
225 deliveries | source field | like-for-like derived 21.0h
Translation touch
2.8h
225 deliveries | median 1.2h
Comparable queue / touch
7.6x
Elapsed-minus-touch basis | 225 deliveries
Review queue
23.1h
171 review records | touch 1.4h
LQA queue
29.9h
88 LQA records | touch 1.3h
Arbitration queue
62.4h
12 arbitration records | touch 2.5h
What the selected evidence shows
- The recorded Translation queue field averages 8.1h. On the same elapsed-minus-touch basis used downstream, Translation is 21.0h; use that derived figure for stage-to-stage comparison.
- Review averages 23.1h of derived queue time across 171 records, while LQA averages 29.9h across 88 records. Translation and Review are therefore close on the like-for-like basis before queue time rises later in the process.
- Arbitration averages 62.4h of derived queue time and 2.5h of recorded touch time across 12 arbitration records. These are operating timing measures, not staffing or utilization measures.
Elapsed, touch and queue by stage
Comparable queue is derived as elapsed TAT minus touch for all four stages. Translation also retains the separately recorded 8.1h workbook queue as a source reference. Stage populations keep their own denominators.
| Stage | Applicable | Elapsed avg | Elapsed median | Touch avg | Comparable queue avg | Comparable queue / touch | Recorded queue reference |
|---|---|---|---|---|---|---|---|
| Translation | 225 | 23.8h | 11.7h | 2.8h | 21.0h | 7.6x | 8.1h source field |
| Review | 171 | 24.5h | 19.2h | 1.4h | 23.1h | 16.6x | Not separately recorded |
| LQA | 88 | 31.2h | 28.3h | 1.3h | 29.9h | 22.2x | Not separately recorded |
| Arbitration | 12 | 64.9h | 55.0h | 2.5h | 62.4h | 24.9x | Not separately recorded |
Provider translation timing
Providers are shown alphabetically. Translation queue uses the recorded queue field; queue and touch remain descriptive operating measures.
| Provider | Deliveries | Median translation TAT | Recorded queue avg | Touch avg | Recorded queue / touch | Gross OTD | Vendor-attributable OTD |
|---|---|---|---|---|---|---|---|
| LSP 1 | 67 | 10.4h | 7.1h | 2.9h | 2.4x | 92.5% | 100.0% |
| LSP 2 | 55 | 13.3h | 9.3h | 3.2h | 2.9x | 92.7% | 96.4% |
| LSP 3 | 52 | 12.1h | 8.4h | 3.0h | 2.9x | 98.1% | 100.0% |
| LSP 4 | 51 | 10.9h | 7.8h | 1.8h | 4.3x | 90.2% | 94.1% |
Workflow translation timing
Workflow timing uses the recorded Translation queue field and is shown with gross delivery and internal completion OTD so elapsed time is not read alone.
| Workflow | Deliveries | Median translation TAT | Recorded queue avg | Touch avg | Recorded queue / touch | Gross OTD | Completion OTD |
|---|---|---|---|---|---|---|---|
| AI-assisted translation | 51 | 11.6h | 8.9h | 2.0h | 4.5x | 92.2% | 92.2% |
| AI-first with human validation | 14 | 10.3h | 7.3h | 1.2h | 6.2x | 100.0% | 85.7% |
| Human translation | 46 | 12.6h | 8.1h | 5.1h | 1.6x | 97.8% | 91.3% |
| MTPE - full post-edit | 57 | 12.2h | 7.7h | 3.4h | 2.3x | 91.2% | 89.5% |
| MTPE - light post-edit | 57 | 11.1h | 8.1h | 1.3h | 6.1x | 91.2% | 94.7% |
Timing interpretation
For stage-to-stage comparison, use the comparable queue columns only. Translation is 21.0h on that basis versus Review at 23.1h; the separately recorded Translation queue field is 8.1h and should not be read down the comparable column.
Elapsed TATRecorded clock time from stage assignment or start to completion.
Touch timeRecorded active handling hours for the stage.
Comparable queueElapsed TAT minus touch time for every stage, including Translation. This is the like-for-like cross-stage measure.
Recorded Translation queueThe separate Translation_Queue_Hours source field. It is retained as source evidence but is not used for cross-stage comparison.
Comparable queue / touchThe comparable elapsed-minus-touch queue divided by active handling. It is an operating signal, not a staffing diagnosis.
Demand & load
Read operating load through request volume, transaction size, batching, workflow and extension pressure rather than word volume alone.
Deliveries
225
386,726 source words
Source words
386,726
225 selected deliveries
Median words / delivery
765
P90 4,822
Peak request month
Mar 2026
143,926 words | 85 deliveries
Extension requests
15.6% (35)
225 selected deliveries
Batched deliveries
22.2% (50)
225 selected deliveries
What the selected evidence shows
- Mar 2026 carries 143,926 selected source words across 85 deliveries. This is request-cohort demand, not completion-month throughput.
- Micro and small work accounts for 44.4% of deliveries and 5.7% of source words, so transaction count and word volume describe different parts of operating load.
- 35 of 225 selected deliveries requested an extension. Extension volume is shown as schedule pressure, not as proof of insufficient staffing.
Demand by request month
Request month uses the selected request cohort. The chart and details table use the same delivery population.
View demand data
| Request month | Deliveries | Source words |
|---|---|---|
| Jan 2026 | 68 | 134,123 |
| Feb 2026 | 72 | 108,677 |
| Mar 2026 | 85 | 143,926 |
Delivery size mix
All accepted size bands remain visible, including zero-count bands after filtering.
| Size band | Deliveries | Delivery share | Words | Word share |
|---|---|---|---|---|
| Micro 50-150 | 60 | 26.7% | 6,103 | 1.6% |
| Small 151-600 | 40 | 17.8% | 15,834 | 4.1% |
| Standard 601-2500 | 80 | 35.6% | 115,789 | 29.9% |
| Large 2501-6000 | 35 | 15.6% | 152,823 | 39.5% |
| Campaign 6001+ | 10 | 4.4% | 96,177 | 24.9% |
Batching mix
All accepted batching states remain visible so a filtered zero is not mistaken for missing data.
| Batching status | Deliveries | Delivery share | Words | Word share |
|---|---|---|---|---|
| Batched | 50 | 22.2% | 9,246 | 2.4% |
| Standalone | 50 | 22.2% | 12,691 | 3.3% |
| Not applicable | 125 | 55.6% | 364,789 | 94.3% |
Workflow mix
All accepted workflows remain visible with volume, translation TAT and gross delivery OTD.
| Workflow | Deliveries | Delivery share | Words | Word share | Median translation TAT | Gross OTD |
|---|---|---|---|---|---|---|
| Human translation | 46 | 20.4% | 77,874 | 20.1% | 12.6h | 97.8% |
| MTPE - full post-edit | 57 | 25.3% | 121,358 | 31.4% | 12.2h | 91.2% |
| MTPE - light post-edit | 57 | 25.3% | 80,468 | 20.8% | 11.1h | 91.2% |
| AI-assisted translation | 51 | 22.7% | 84,990 | 22.0% | 11.6h | 92.2% |
| AI-first with human validation | 14 | 6.2% | 22,036 | 5.7% | 10.3h | 100.0% |
Priority load
Priority mix is shown with source volume and extension requests. It does not imply priority effectiveness.
| Priority | Deliveries | Delivery share | Words | Extension requests |
|---|---|---|---|---|
| P1 | 18 | 8.0% | 9,584 | 11.1% (2) |
| P2 | 66 | 29.3% | 118,288 | 22.7% (15) |
| P3 | 107 | 47.6% | 183,830 | 12.1% (13) |
| P4 | 34 | 15.1% | 75,024 | 14.7% (5) |
Content-type mix
Content types are shown with transaction count, source volume and median translation TAT for operating context.
| Content type | Deliveries | Delivery share | Words | Median translation TAT |
|---|---|---|---|---|
| Campaign | 11 | 4.9% | 31,090 | 10.7h |
| Conversational UI | 16 | 7.1% | 14,482 | 11.8h |
| Help Center | 31 | 13.8% | 32,314 | 10.8h |
| Legal | 13 | 5.8% | 31,751 | 13.2h |
| Lifecycle Email | 16 | 7.1% | 19,613 | 10.6h |
| Microcopy | 35 | 15.6% | 58,531 | 11.7h |
| Multimedia | 5 | 2.2% | 17,519 | 12.6h |
| Presentation | 1 | 0.4% | 1,764 | Below floor (1) |
| Product UI | 63 | 28.0% | 56,019 | 10.9h |
| Release Notes | 3 | 1.3% | 8,199 | Below floor (3) |
| Sales Enablement | 2 | 0.9% | 1,320 | Below floor (2) |
| Technical Documentation | 11 | 4.9% | 44,012 | 12.2h |
| Training Module | 18 | 8.0% | 70,112 | 27.4h |
What demand evidence can and cannot show
Request volume, words, batching, workflow mix, extensions and timing describe operating load. They do not establish available headcount, scheduled capacity, utilization or whether staffing is sufficient.
Provider & workflow
Compare operating populations without turning descriptive differences into a provider ranking.
Providers represented
4
225 selected deliveries
Workflows represented
5
225 selected deliveries
Median deliveries / provider
54
4 represented providers
Gross delivery OTD
93.3%
210 of 225 deliveries
Vendor-attributable OTD
97.8%
220 of 225 deliveries
Extension requests
15.6% (35)
225 selected deliveries
What the selected evidence shows
- The selected population spans 4 providers and 5 workflows across 225 deliveries. Provider rows remain alphabetical and no composite score is calculated.
- Gross delivery OTD is 93.3% across 225 deliveries and vendor-attributable OTD is 97.8% across 225. The difference reflects ownership treatment, not a second delivery event.
- Review OTD uses 171 stage records and LQA OTD uses 88. Provider percentages therefore need their own stage denominators rather than the full delivery count.
Provider operating comparison
Providers are shown alphabetically with stage-specific denominators. No composite score or ranking is calculated.
| Provider | Deliveries | Words | Gross OTD | Vendor-attributable OTD | Review OTD | LQA OTD | Completion OTD | Median completion TAT | Extension requests |
|---|---|---|---|---|---|---|---|---|---|
| LSP 1 | 67 | 117,283 | 92.5% | 100.0% | 85.1% | 92.3% | 94.0% | 42.3h | 16.4% (11) |
| LSP 2 | 55 | 110,771 | 92.7% | 96.4% | 63.6% | 93.3% | 94.5% | 38.4h | 9.1% (5) |
| LSP 3 | 52 | 96,905 | 98.1% | 100.0% | 73.0% | 85.7% | 96.2% | 50.4h | 21.2% (11) |
| LSP 4 | 51 | 61,767 | 90.2% | 94.1% | 88.4% | 84.6% | 80.4% | 62.6h | 15.7% (8) |
Workflow operating comparison
Workflow volume, timing and downstream stage OTD stay together.
| Workflow | Deliveries | Words | Median translation TAT | Recorded translation queue / touch | Gross OTD | Review OTD | LQA OTD | Completion OTD | Extension requests |
|---|---|---|---|---|---|---|---|---|---|
| AI-assisted translation | 51 | 84,990 | 11.6h | 4.5x | 92.2% | 85.4% | 90.0% | 92.2% | 15.7% (8) |
| AI-first with human validation | 14 | 22,036 | 10.3h | 6.2x | 100.0% | 85.7% | 90.9% | 85.7% | 14.3% (2) |
| Human translation | 46 | 77,874 | 12.6h | 1.6x | 97.8% | 67.6% | 81.3% | 91.3% | 19.6% (9) |
| MTPE - full post-edit | 57 | 121,358 | 12.2h | 2.3x | 91.2% | 74.4% | 76.5% | 89.5% | 10.5% (6) |
| MTPE - light post-edit | 57 | 80,468 | 11.1h | 6.1x | 91.2% | 79.1% | 100.0% | 94.7% | 17.5% (10) |
Provider by workflow delivery mix
Counts show where the selected work sits. The matrix does not score or rank providers.
| Provider | AI-assisted translation | AI-first with human validation | Human translation | MTPE - full post-edit | MTPE - light post-edit |
|---|---|---|---|---|---|
| LSP 1 | 12 | 4 | 20 | 14 | 17 |
| LSP 2 | 12 | 2 | 7 | 21 | 13 |
| LSP 3 | 11 | 4 | 14 | 7 | 16 |
| LSP 4 | 16 | 4 | 5 | 15 | 11 |
Comparison boundary
Provider evidence should be read with volume, workflow and applicable-stage population before interpreting any percentage.
Gross delivery OTDRecorded provider delivery punctuality before ownership is reassigned.
Vendor-attributable OTDDelivery punctuality after delay ownership is assigned to the provider or elsewhere.
Stage OTDReview and LQA rates use only stage records that occurred for the selected provider or workflow.
No rankingNo composite provider score, best-provider label or worst-provider label is generated.
Method, definitions, sources, and limitations
Data identity
Sample program data. Q1 2026, evidence through Apr 11, 2026, 225 deliveries. Source: JPK Program Evidence Dataset v3.1. Illustrative only; not a benchmark, client dataset, staffing model, or provider ranking.
Method
Filters define the selected delivery population first, then stage evidence is linked through Delivery_ID. Review, LQA, and Arbitration use only records where the stage occurred. Translation queue is shown both as its recorded source field and, where stated, as elapsed time minus recorded touch time for like-for-like stage comparison.
Operating limits
Queue, touch, elapsed time, request load, extension volume, provider mix, and workflow mix describe recorded operations. They do not establish headcount, scheduled capacity, utilization, causal performance, or staffing sufficiency.
Abbreviations and units
OTD = on-time delivery; TAT = turnaround time; LQA = linguistic quality assurance; LSP = language service provider. Compact KPI and table labels use h for hours.
Privacy and runtime
The dashboard contains fixed JPK-authored sample evidence. Filtering runs in the browser. The selected view and section may appear in the page URL for deep linking; the dashboard does not require personal, client, or confidential input.