Retained support

Ongoing Localization Support

Keep the operating decisions connected after the review. A diagnostic or redesign holds up better when someone maintains the controls, tests the reports and makes the next decision. Retained advisory work can support the provider relationship or a broader localization program without transferring daily production ownership to JPK.

Explore the decision basis

Decision basis

Two different ongoing responsibilities

Governance support interprets provider reporting, decisions, risks, and quarterly business reviews for one principal provider relationship. A Fractional Localization Lead adds program priorities, roadmap, and cross-functional decision support, with those Governance outcomes integrated into the same engagement for one provider. It does not assume daily production or automatically include separate implementation/change leadership.

Provider evidence: Review performance, exceptions, commitments, and renewal readiness with the operating owner.
Decision ownership: Keep buyer authority clear while recording actions, owners, and unresolved decisions.
Program direction: Use roadmap priorities and cross-functional decisions when broader fractional leadership is needed.
Governance cadence: Match monthly or weekly support and quarterly reviews to the retained responsibility.

Evidence limits

More reporting does not automatically mean more control.

A QBR pack or action log is only useful when someone can interpret the evidence, decide what follows, and hold the appropriate owner accountable. Neither arrangement replaces your decision authority or your production team.

Possible outcomes

Retained help is not always necessary.

When the program has capable owners, working controls, and a sustainable decision cadence, a fixed engagement and a clear handoff may be sufficient. Continuing support should match the responsibilities that still need attention.

Relevant engagements

Choose the continuing responsibility you need covered.

The LSP Governance Retainer focuses on one provider relationship. The Fractional Localization Lead supports priorities and decisions across the wider program.

Engagement

LSP Governance Retainer

For a program with an established operating owner that needs continuing scrutiny of provider commitments, evidence, and governance actions.

Starting scope

One principal provider relationship, a quarterly engagement term, one governance session each month, and one quarterly business review each quarter.

Included work

Review provider performance each month.
Facilitate the governance session.
Design, prepare, attend, and follow up on QBRs.
Interpret reporting evidence.
Mentor the named operating owner.
Maintain the action and decision log.
Review exceptions and their disposition.
Track renewal readiness.
Refine governance routines as needed.

Expected outputs

Formats confirmed at scoping.

Monthly governance pack.
Action and decision register.
QBR support.
Risk and renewal-readiness view.
Governance improvement actions.

Operating boundary

You keep decision authority; you or your provider keep recurring production ownership. Legal advice and contract drafting are outside scope.

Engagement

Fractional Localization Lead

For a program needing localization priorities, roadmap direction, cross-functional decision support, and governance, with optional separately agreed change management and implementation coordination, without assigning JPK day-to-day production ownership.

Starting scope

One localization program, a quarterly engagement term, one weekly working session, one quarterly business review, and an agreed roadmap.

Included work

Maintain program priorities and a roadmap the client can execute independently.
Mentor the named program owner.
Establish the operating rhythm.
Prepare cross-functional decisions.
Coordinate with providers.
Prepare budget, renewal, and selection decisions.
Track governance and program risks.
Analyze program performance.
Support quarterly business reviews.

Expected outputs

Formats confirmed at scoping.

Maintained roadmap.
Weekly decision support.
Monthly executive summary.
Governance and risk register.
Monthly governance pack, action and decision register, risk and renewal-readiness view, and governance improvement actions for one principal provider.
Improvement priorities.
QBR support.

Optional extension — separately contracted

JPK may lead change management and coordinate implementation under an expressly agreed scope; your team remains accountable for execution and delivery. It is not part of the standard Fractional Localization Lead scope.

Operating boundary

Employment and procurement authority, people management, daily project management, recurring production ownership, and 24/7 availability are outside scope.

Related paths

Fit call

Which responsibilities need continuing attention?

Identify the recurring decisions that need support and the responsibilities your team already handles. We can then tell you whether the LSP Governance Retainer, the Fractional Localization Lead, or neither fits.

Request a fit call

Prefer email? Write to JPK Northwest.